LSE creators

Number of items: 2.
Public
  • Van Dael, Jackie, Gillespie, Alex, Reader, Tom, Smalley, Katelyn, Papadimitriou, Dimitri, Glampson, Ben, Marshall, Daniel, Mayer, Erik (2022). Getting the whole story: integrating patient complaints and staff reports of unsafe care. Journal of Health Services Research and Policy, 27(1), 41 - 49. https://doi.org/10.1177/13558196211029323 picture_as_pdf
  • Van Dael, Jackie, Reader, Tom W., Gillespie, Alex, Neves, Ana Luisa, Darzi, Ara, Mayer, Erik K. (2020). Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights. BMJ Quality & Safety, 29(8), 684 - 695. https://doi.org/10.1136/bmjqs-2019-009704 picture_as_pdf