LSE creators

Number of items: 61.
Economics
  • Coyle-Shapiro, Jacqueline A-M. (1996). The impact of a TQM intervention on work attitudes: a longitudinal case study [Doctoral thesis]. London School of Economics and Political Science. picture_as_pdf
    • LSE
  • Coyle-Shapiro, Jacqueline A-M., Deng, Hong (2018). When firms break promises, employees may 'pay it forward' to colleagues and clients.
  • Coyle-Shapiro, Jacqueline A-M., Shore, Lynn M (2007). The employee-organization relationship: where do we go from here? Human Resource Management Review, 17(2), 166-179. https://doi.org/10.1016/j.hrmr.2007.03.008
  • Coyle-Shapiro, Jacqueline A-M. (2006). Psychological contracts. In Greenhaus, Jeffrey, Callanan, Gerard (Eds.), Encyclopedia of Career Development (pp. 652-658). SAGE Publications.
  • Coyle-Shapiro, Jacqueline, Morrow, Paula, Kessler, Ian (2006). Serving two organizations : exploring the employment relationship of contracted employees. Human Resource Management, 45(4), 561-583. https://doi.org/10.1002/hrm.20132
  • Coyle-Shapiro, Jacqueline A-M., Conway, Neil (2005). Exchange relationships : examining psychological contracts and perceived organizational support. Journal of Applied Psychology, 90(4), 774-781. https://doi.org/10.1037/0021-9010.90.4.774
  • Coyle-Shapiro, Jacqueline A-M., Neuman, Joel H. (2004). The psychological contract and individual differences: the role of exchange and creditor ideologies. Journal of Vocational Behavior, 64(1), 150-164. https://doi.org/10.1016/S0001-8791(03)00031-9
  • Shore, Lynn M., Tetrick, Lois E., Taylor, M, Coyle-Shapiro, Jacqueline A-M., Liden, Robert C., McLean, Judi, Morrison, Elizabth, Porter, Lyman, Robinson, Sandra & Roehling, Mark et al (2004). The employee-organizational relationship: a timely concept in a period of transition. In Ferris, G, Martocchio, J (Eds.), The Employee-Organizational Relationship : a Timely Concept in a Period of Transition (pp. 291-370). Emerald Group Publishing. https://doi.org/10.1016/S0742-7301(04)23007-9
  • Coyle-Shapiro, Jacqueline A-M., Kessler, Ian (2003). The employment relationship in the U.K. public sector: a psychological contract perspective. Journal of Public Administration Research and Theory, 13(2), 213-230. https://doi.org/10.1093/jopart/mug018
  • Coyle-Shapiro, Jacqueline A-M., Morrow, Paula C. (2003). The role of individual differences in employee adoption of TQM orientation. Journal of Vocational Behavior, 62(2), 320-340. https://doi.org/10.1016/S0001-8791(02)00041-6
  • Coyle-Shapiro, Jacqueline A. (2002). A psychological contract perspective on organizational citizenship behavior. Journal of Organizational Behavior, 23(8), 927-946. https://doi.org/10.1002/job.173
  • Coyle-Shapiro, Jacqueline A-M., Kessler, Ian (2002). Exploring reciprocity through the lens of the psychological contract: employee and employer perspectives. European Journal of Work and Organizational Psychology, 11(1), 69-86. https://doi.org/10.1080/13594320143000852
  • Coyle-Shapiro, Jacqueline A-M. (2002). Changing employee attitudes: the independent effects of TQM and profit sharing on continuous improvement orientation. Journal of Applied Behavioral Science, 38(1), 57-77. https://doi.org/10.1177/0021886302381004
  • Coyle-Shapiro, Jacqueline A-M., Kessler, Ian (2002). Contingent and non-contingent working in local government: contrasting psychological contracts. Public Administration, 80(1), 77-101. https://doi.org/10.1111/1467-9299.00295
  • Coyle-Shapiro, Jacqueline A-M., Morrow, Paula C., Richardson, Ray, Dunn, Stephen R. (2002). Using profit sharing to enhance employee attitudes: a longitudinal examination of the effects on trust and commitment. Human Resource Management, 41(4), 423-439. https://doi.org/10.1002/hrm.10052
  • Coyle-Shapiro, J. (2001-08-01) Managers: caught in the middle of a psychological contract muddle [Paper]. Academy of Management Annual meeting: How Governments Matter, Washington, United States, USA.
  • Coyle-Shapiro, Jacqueline A-M., Kessler, Ian (2000). Consequences of the psychological contract for the employment relationship: a large scale survey. Journal of Management Studies, 37(7), 903-930. https://doi.org/10.1111/1467-6486.00210
  • Coyle-Shapiro, Jacqueline A-M. (2000). TQM and organizational change: a longitudinal study of the impact of a TQM intervention on work attitudes. In Pasmore, W.A., Woodman, R.W. (Eds.), Research in Organizational Change and Development (pp. 129-169). Elsevier (Firm).
  • Coyle-Shapiro, Jacqueline A-M. (1999). Employee participation and assessment of an organizational change intervention: a three wave study of Total Quality Management. Journal of Applied Behavioral Science, 35(4), 439-456. https://doi.org/10.1177/0021886399354006
  • Kessler, Ian, Coyle-Shapiro, Jacqueline A-M., Purcell, John (1999). Outsourcing and the employment relationship: an employee perspective. Human Resource Management Journal, 9(2), 5-19. https://doi.org/10.1111/j.1748-8583.1999.tb00193.x
  • Kessler, Ian, Coyle-Shapiro, Jacqueline A-M. (1998). Restructuring the employment relationship in Surrey county council. Employee Relations, 20(4), 365-382. https://doi.org/10.1108/01425459810232824
  • Coyle-Shapiro, Jacqueline A-M. (1995). The impact of TQM on teamwork: a longitudinal study. Employee Relations, 17(3), 63-74. https://doi.org/10.1108/01425459510086901
    • Management
  • Liaquat, Sidra, Escartín, Jordi, Coyle-Shapiro, Jacqueline A-M. (2025). Working differently, performing similarly: systems intelligence and job crafting as predictors of job performance in a three-wave longitudinal study. Behavioral Sciences, 15(9). https://doi.org/10.3390/bs15091255 picture_as_pdf
  • Dhensa-Kahlon, Rashpal K., Wan, Siu Tim, Coyle-Shapiro, Jacqueline A. -M., Teoh, Kevin Rui-Han (2025). The mental health impact of repeated COVID-19 enforced lockdowns in England: evidence from the UK Household Longitudinal Study. BJPsych Open, 11(1). https://doi.org/10.1192/bjo.2024.803 picture_as_pdf
  • Shore, Lynn M., Coyle-Shapiro, Jacqueline A-M., Cnop-Nielsen, Aurelie (2025). Elevating health significance post-pandemic is the employee-organization relationship in a period of change? Annual Review of Organizational Psychology and Organizational Behavior, 12(1), 269 - 294. https://doi.org/10.1146/annurev-orgpsych-110622-065549 picture_as_pdf
  • Yang, Fu, Huang, Xiaoyu, Deng, Hong, Coyle-Shapiro, Jacqueline, Xie, Mengying, Zhou, Zihan (2024). Managers behaving unethically: coping with the ebb and flow of job insecurity through abusive supervision. Journal of Business Ethics, https://doi.org/10.1007/s10551-024-05841-6 picture_as_pdf
  • Barkema, Harry G., Coyle-Shapiro, Jacqueline A-M., Le Grand, Eva (2024). How do field workers in poverty craft meaningful roles to achieve social impact? Female teachers in slums in India. Academy of Management Journal, 67(1), 232 - 261. https://doi.org/10.5465/amj.2021.1244 picture_as_pdf
  • Wiechers, Hermien E., Lub, Xander D., Coyle-Shapiro, Jacqueline A.M., Have, Steven ten (2023). Unraveling disruptions: how employees pick up signals of change. Group and Organization Management, https://doi.org/10.1177/10596011231172658 picture_as_pdf
  • Deng, Hong, Coyle‐Shapiro, Jacqueline, Zhu, Yanting, Wu, Chia‐huei (2022). Serving the cause when my organization does not: a self‐affirmation model of employees’ compensatory responses to ideological contract breach. Personnel Psychology, 76(4), 1161 - 1186. https://doi.org/10.1111/peps.12546 picture_as_pdf
  • Ramani, Ravi S., Aguinis, Herman, Coyle-Shapiro, Jacqueline A.M. (2022). Defining, measuring, and rewarding scholarly impact: mind the level of analysis. Academy of Management Learning and Education, 21(3), 470 - 486. https://doi.org/10.5465/amle.2021.0177 picture_as_pdf
  • Wiechers, Hermien E., Coyle-Shapiro, Jacqueline A.M., Lub, Xander D., ten Have, Steven (2022). The tremors of interconnected triggers over time: how psychological contract breach can erupt. Journal of Organizational Behavior, 43(7), 1172 - 1189. https://doi.org/10.1002/job.2645 picture_as_pdf
  • Shanock, Linda Rhoades, Shoss, Mindy K., Coyle-Shapiro, Jacqueline, Shore, Lynn M., Zagenczyk, Thomas J., Buffardi, Louis T., Caesens, Gaëtane, Ford, Michael T., Joo, Min Kyu & Karagonlar, Gökhan et al (2022). Remembering Robert W. Eisenberger: a tribute to his life and his work on perceived organizational support. Group and Organization Management, 47(4), 872 - 888. https://doi.org/10.1177/10596011221110650
  • Pereira Costa, Sandra, Coyle-Shapiro, Jacqueline A-M. (11 November 2021) When organisations break promises to an employee, others may feel it too. LSE Business Review. picture_as_pdf
  • Coyle-Shapiro, Jacqueline A.M. (2021). 2021 presidential address a year to remember: an extraordinary journey onto a promising path of inclusion and agility. Academy of Management Review, 46(2), 226 - 230. https://doi.org/10.5465/amr.2021.0102 picture_as_pdf
  • Costa, Sandra, Coyle-Shapiro, Jacqueline (2021). What happens to others matters! An intraindividual processual approach to coworkers’ psychological contract violations. Group and Organization Management, 46(2), 153 - 185. https://doi.org/10.1177/1059601121994016 picture_as_pdf
  • Tekleab, Amanuel G., Laulie, Lyonel, De Vos, Ans, De Jong, Jeroen P., Coyle-Shapiro, Jacqueline A-M. (2020). Contextualizing psychological contracts research: a multi-sample study of shared individual psychological contract fulfilment. European Journal of Work and Organizational Psychology, 29(2), 279 - 293. https://doi.org/10.1080/1359432X.2019.1608294
  • Ofer, Ephrat, Coyle-Shapiro, Jackie, Pearce, Jone L. (2019). Eyes wide open: perceived exploitation and its consequences. Academy of Management Journal, 62(6), 1989 - 2018. https://doi.org/10.5465/amj.2017.1421 picture_as_pdf
  • Nasr, Mohamed Ikram, El Akremi, Assaad, Coyle-Shapiro, Jacqueline A-M. (2019). Synergy or substitution? The interactive effects of insiders’ fairness and support and organizational socialization tactics on newcomer role clarity and social integration. Journal of Organizational Behavior, 40(6), 758-778. https://doi.org/10.1002/job.2369 description
  • Coyle-Shapiro, Jacqueline A.M., Pereira Costa, Sandra, Doden, Wiebke, Chang, Chiachi (2019). Psychological contracts: past, present, and future. Annual Review of Organizational Psychology and Organizational Behavior, 6, 145-169. https://doi.org/10.1146/annurev-orgpsych-012218-015212
  • Deng, Hong, Coyle-Shapiro, Jacqueline A-M., Yang, Qian (2018). Beyond reciprocity: a conservation of resources view on the effects of psychological contract violation on third parties. Applied Psychology, 103(5), 561-577. https://doi.org/10.1037%2Fapl0000272
  • Coyle-Shapiro, Jacqueline A-M., Diehl, Marjo-Riitta, Chang, Chiachi (2016). The employee–organization relationship and organizational citizenship behavior. In Podsakoff, Philip M., Mackenzie, Scott B., Podsakoff, Nathan P. (Eds.), The Oxford Handbook of Organizational Citizenship Behavior . Oxford University Press. https://doi.org/10.1093/oxfordhb/9780190219000.013.27
  • Deng, Hong, Coyle-Shapiro, Jacqueline A-M., Yang, Qian (2016). The role of resource depletion in explaining consequences of psychological contract violation. Academy of Management Proceedings,
  • Conway, Neil, Coyle-Shapiro, Jacqueline (2015). Not so i-deal: a critical review of idiosyncratic-deals theory and research. In Bal, Matthijs, Rousseau, Denise M. (Eds.), Idiosyncratic Deals between Employees and Organizations: Conceptual Issues, Applications and the Role of Co-workers (pp. 36-64). Routledge.
  • Shore, Lynn M., Coyle-Shapiro, Jacqueline A-M. (2012). Perceived organizational cruelty: an expansion of the negative employee-organization relationship domain. In The Employee-Organization Relationship: Applications for the 21st Century (pp. 139-157). Routledge.
  • Shore, Lynn M., Coyle-Shapiro, Jacqueline A-M., Tetrick, Lois E. (Eds.) (2012). The employee-organization relationship: applications for the 21st century. Routledge.
  • Parzefall, M., Coyle-Shapiro, Jacqueline A-M. (2011). Making sense of psychological contract breach. Journal of Managerial Psychology, 26(1), 12-27. https://doi.org/10.1108/02683941111099592
  • Coyle-Shapiro, Jacqueline, Dhensa, Rashpal K. (2011). Justice in the twenty-first-century organization. In Townsend, Keith, Wilkinson, Adrian (Eds.), Research Handbook on International Banking and Governance (pp. 385-404). Edward Elgar.
  • Chaudhry, A., Coyle-Shapiro, Jacqueline A-M., Wayne, Sandy J. (2011). A longitudinal study of the impact of organizational change on transactional, relational, and balanced psychological contracts. Journal of Leadership and Organizational Studies, 18(2), 247-259. https://doi.org/10.1177/1548051810385942
  • Conway, Neil, Coyle-Shapiro, Jacqueline A-M. (2011). The reciprocal relationship between psychological contract fulfilment and employee performance and the moderating role of perceived organizational support and tenure. Journal of Occupational and Organizational Psychology, 85(2), 277-299. https://doi.org/10.1111/j.2044-8325.2011.02033.x
  • Shore, Lynn M., Coyle-Shapiro, Jacqueline A-M., Chen, Xiao-Ping, Tetrick, Lois E. (2009). Social exchange in work settings: content, process, and mixed models. Management and Organization Review, 5(3), 289-302. https://doi.org/10.1111/j.1740-8784.2009.00158.x
  • Dulac, Tanguy, Coyle-Shapiro, Jacqueline A-M., Henderson, David J., Wayne, Sandy J. (2008). Not all responses to breach are the same: a longitudinal study examining the interconnection of social exchange and psychological contract processes in organizations. Academy of Management Journal, 51(6), 1079-1098. https://doi.org/10.5465/AMJ.2008.35732596
  • Coyle-Shapiro, Jacqueline A-M., Parzefall, M. (2008). Psychological contracts. In Cooper, Cary L., Barling, Julian (Eds.), The Sage Handbook of Organizational Behavior (pp. 17-34). SAGE Publications.
  • Coyle-Shapiro, Jacqueline A-M., Morrow, Paula C. (2006). Organizational and client commitment among contracted employees. Journal of Vocational Behavior, 68(3), 416-431. https://doi.org/10.1016/j.jvb.2005.10.002
  • Coyle-Shapiro, Jacqueline A-M., Parzefall, M. (2005). Examen de la théorie du contrat psychologique: questions clés relatives à la compréhension et à la recherche sur la relation d'emploi. In Delobbe, Nathalie, Herrbach, Olivier, Lacaze, Delphine, Mignonac, Karim (Eds.), Comportement Organisationnel: Contrat Psychologique, Émotions Au Travail, Socialisation Organisationnelle . De Boeck (Firm).
  • Coyle-Shapiro, Jacqueline A-M., Kessler, Ian, Purcell, John (2004). Exploring organizationally directed citizenship behaviour reciprocity or 'It's my job'? Journal of Management Studies, 41(1), 85 - 106. https://doi.org/10.1111/j.1467-6486.2004.00422.x picture_as_pdf
  • Coyle-Shapiro, Jacqueline A-M., Conway, Neil (2004). Commonalities and conflicts between different perspectives of the employment relationship: towards a unified perspective. In Coyle-Shapiro, Jacqueline A-M., Shore, Lynn M, Taylor, Susan M, Tetrick, Lois (Eds.), The Employment Relationship: Examining Psychological and Contextual Perspectives (pp. 119-131). Oxford University Press.
  • Coyle-Shapiro, Jacqueline A-M., Conway, Neil (2004). The employment relationship through the lens of social exchange. In Coyle-Shapiro, Jacqueline A-M., Shore, Lynn M, Taylor, Susan M, Tetrick, Lois (Eds.), The Employment Relationship: Examining Psychological and Contextual Perspectives (pp. 5-28). Oxford University Press.
  • Coyle-Shapiro, Jacqueline A-M., Shore, L., Taylor, M. S., Tetrick, L. (Eds.) (2004). The employment relationship: examining psychological and contextual perspectives. Oxford University Press.
  • Shore, Lynn M., Coyle-Shapiro, Jacqueline A-M. (2003). New developments in the employee-organization relationship. Journal of Organizational Behavior, 24(5), 443-450. https://doi.org/10.1002/job.212
  • Coyle-Shapiro, Jacqueline A-M., Morrow, Paula C. (2003). The role of individual differences in employee adoption of TQM orientation. Journal of Vocational Behavior, 62(2), 320-340. https://doi.org/10.1016/S0001-8791(02)00041-6
  • Kessler, Ian, Purcell, John, Coyle-Shapiro, Jacqueline A-M. (2000). New forms of employment relations in the public services: the limits of strategic choice. Industrial Relations Journal, 31(1), 17-34. https://doi.org/10.1111/1468-2338.00144
  • Kessler, Ian, Purcell, John, Coyle-Shapiro, Jacqueline A-M. (2000). Employment relations in local government: strategic choice and the case of Brent. Personnel Review, 29(2), 162-183. https://doi.org/10.1108/00483480010295961