LSE creators

Number of items: 51.
2025
  • Lacity, Mary, Mullins, Jeffrey, Van Hoek, Remko (2 September 2025) Three corporations show how to use extended reality for business growth. LSE Business Review. picture_as_pdf
    • 2022
  • van Hoek, Remko, Lacity, Mary, Willcocks, Leslie (2022). Influencing supply chain practice: the action principles approach applied to pandemic risk management. International Journal of Physical Distribution and Logistics Management, 52(5-6), 456 - 478. https://doi.org/10.1108/IJPDLM-11-2021-0474
    • 2021
  • Lacity, Mary, Willcocks, Leslie, Gozman, Daniel (2021). Influencing information systems practice: The action principles approach applied to robotic process and cognitive automation. Journal of Information Technology, 36(3), 216-240. https://doi.org/10.1177/0268396221990778
    • 2018
  • Lacity, Mary, Willcocks, Leslie P. (2018). Robotic process and cognitive automation: the next phase. SB Publishing.
    • 2017
  • Willcocks, Leslie P., Lacity, Mary, Craig, Andrew (2017). Robotizing global financial shared services at Royal DSM. (Paper Series in Financial Services Automation #46). The Capco Institute.
  • Willcocks, Leslie P., Gunkel, G., Lacity, Mary (2017). Cognitive automation at Zurich Insurance. (The Outsourcing Unit Working Research Paper Series). LSE Outsourcing Unit, London School of Economics and Political Science.
  • Lacity, Mary, Willcocks, Leslie P. (2017). Robotic process automation and risk mitigation: the definitive guide. SB Publishing.
  • Willcocks, Leslie, Lacity, Mary, Craig, Andrew (2017). Robotic process automation: strategic transformation lever for global business services? Journal of Information Technology Teaching Cases, 1-12. https://doi.org/10.1057/s41266-016-0016-9
  • Lacity, Mary, Willcocks, Leslie P. (2017). Conflict resolution in business services outsourcing relationships. Journal of Strategic Information Systems, https://doi.org/10.1016/j.jsis.2017.02.003
  • Lacity, Mary, Willcocks, Leslie P., Craig, Andrew (2017). Service automation: cognitive virtual agents at SEB Bank. (The Outsourcing Unit Working Research Paper Series 17/01). LSE Outsourcing Unit, London School of Economics and Political Science.
  • Willcocks, Leslie P., Lacity, Mary, Sauer, Chris (Eds.) (2017). Outsourcing and offshoring business services. Palgrave Macmillan.
    • 2016
  • Willcocks, Leslie P., Lacity, Mary (2016). Service automation robots and the future of work. SB Publishing.
  • Willcocks, Leslie P., Sauer, Chris, Lacity, Mary (Eds.) (2016). Enacting research methods for information systems: volume 1. Palgrave Macmillan.
  • Willcocks, Leslie P., Sauer, Chris, Lacity, Mary (Eds.) (2016). Enacting research methods for information systems: volume 2. Palgrave Macmillan.
  • Willcocks, Leslie P., Sauer, Chris, Lacity, Mary (Eds.) (2016). Enacting research methods for information systems: volume 3. Palgrave Macmillan.
    • 2015
  • Willcocks, Leslie P., Lacity, Mary, Craig, Andrew (2015). The IT function and robotic process automation. (The Outsourcing Unit Working Research Paper Series 15/05). London School of Economics and Political Science.
  • Lacity, Mary, Willcocks, Leslie P., Craig, Andrew (2015). Robotic process automation: mature capabilities in the energy sector. (The Outsourcing Unit Working Research Paper Series 15/06). London School of Economics and Political Science.
  • Willcocks, Leslie P., Lacity, Mary (2015). Nine likely scenarios arising from the growing use of robots.
  • Willcocks, Leslie P., Lacity, Mary, Craig, Andrew (2015). Robotic process automation at Xchanging. (The Outsourcing Unit Working Research Paper Series 15/03). London School of Economics and Political Science.
  • Lacity, Mary, Willcocks, Leslie P. (2015). Nine keys to world-class business process outsourcing. Bloomsbury (Firm).
  • Lacity, Mary, Willcocks, Leslie P., Craig, Andrew (2015). Robotic process automation at Telefónica O2. (The Outsourcing Unit Working Research Paper Series 15/02). London School of Economics and Political Science.
  • Willcocks, Leslie P., Lacity, Mary, Craig, Andrew (2015). South Africa’s BPO service advantage: becoming strategic in the global marketplace. Palgrave Macmillan.
    • 2014
  • Lacity, Mary, Willcocks, Leslie P. (2014). Nine practices for best-in-class BPO performance. MIS Quarterly Executive, 13(3), 131-146.
  • Lacity, Mary, Rottman, Joseph W., Carmetl, Erran (2014). Impact sourcing: employing prison inmates to perform digitally-enabled business services. Communications of the Association for Information Systems, 34(1), 913-932.
    • 2013
  • Lacity, Mary, Willcocks, Leslie P. (2013). Outsourcing business processes for innovation. MIT Sloan Management Review, 54(3), 63-69.
    • 2011
  • Lacity, Mary, Willcocks, Leslie P., Khan, Shaji (2011). Beyond transaction cost economics: towards an endogenous theory of information technology outsourcing. Journal of Strategic Information Systems, 20(2), 139-157. https://doi.org/10.1016/j.jsis.2011.04.002
    • 2010
  • Lacity, Mary, Khan, Shaji, Yan, Aihua, Willcocks, Leslie P. (2010). A review of the IT outsourcing empirical literature and future research directions. Journal of Information Technology, 25(4), 395-433. https://doi.org/10.1057/jit.2010.21
    • 2009
  • Willcocks, Leslie P., Lacity, Mary (2009). The practice of outsourcing: from information systems to BPO and offshoring. Palgrave Macmillan.
  • Willcocks, Leslie P., Lacity, Mary (Eds.) (2009). Outsourcing information systems: perspectives, practices, globalisation. SAGE Publications.
    • 2008
  • Lacity, Mary, Willcocks, Leslie P. (2008). Information systems and outsourcing: studies in theory and practice. Palgrave Macmillan.
  • Willcocks, Leslie P., Feeny, David, Lacity, Mary (2008). Transforming human resource processes through outsourcing: enterprise partnership at BAE Systems. In Grover, Varun, Markus, M. L. (Eds.), Business Process Transformation . M.E. Sharpe, Inc..
  • Lacity, Mary, Willcocks, Leslie P., Rottman, J (2008). Global outsourcing of back office services: lessons, trends and enduring challenges. Strategic Outsourcing: an International Journal, 1(1), 13-34. https://doi.org/10.1108/17538290810857457
    • 2007
  • Willcocks, Leslie P., Cullen, Sara, Lacity, Mary (2007). The CEO guide to selecting effective suppliers. Logica.
  • Willcocks, Leslie P., Lacity, Mary, Cullen, S (2007). Information technology sourcing: fifteen years of learning. In Mansell, Robin (Ed.), Oxford Handbook of Information and Communication Technologies (pp. 244-272). Oxford University Press.
    • 2006
  • Feeny, David, Willcocks, Leslie P., Lacity, Mary (2006). Business process outsourcing, knowledge and innovation - a study of enterprise partnership. In Hirschheim, Rudy, Heinzl, Armin, Dibbern, Jens (Eds.), Information Systems Outsourcing: Enduring Themes, New Perspectives, and Global Challenges (pp. 543-582). Springer Berlin / Heidelberg.
  • Willcocks, Leslie P., Lacity, Mary (2006). Global sourcing of business and IT services. Palgrave Macmillan.
  • Lacity, Mary, Willcocks, Leslie P., Feeny, David (2006). The twelve supplier capabilities: part I. Cutter Consortium.
  • Lacity, Mary, Feeny, David, Willcocks, Leslie P. (2006). The twelve supplier capabilities: part II. Cutter Consortium.
    • 2005
  • Willcocks, Leslie P., Lacity, Mary, Kern, T. (2005). Netsourcing: survey and critique. Journal of Global Information Management,
  • Feeny, David, Lacity, Mary, Willcocks, Leslie P. (2005). Taking the measure of outsourcing providers. MIT Sloan Management Review, 46(3), 41-48.
    • 2004
  • Willcocks, Leslie P., Hindle, John, Feeny, David, Lacity, Mary (2004). IT and business process outsourcing: the knowledge potential. Information Systems Management, 21(3), 7-15. https://doi.org/10.1201/1078/44432.21.3.20040601/82471.2
    • 2003
  • Willcocks, Leslie P., Hindle, John, Feeny, David, Lacity, Mary (2003). Knowledge in outsourcing: the missed business opportunity. Knowledge Management, 7(2).
  • Lacity, Mary, Feeny, David, Willcocks, Leslie P. (2003). Transforming a back-office function: lessons from BAE Systems' experience with an enterprise partnership. MIS Quarterly Executive, 2(2), 86-103.
  • Willcocks, Leslie P., Lacity, Mary (2003). Information technology sourcing reflections. Wirtschaftsinformatik, 45(2), 115-125.
  • Hindle, John, Willcocks, Leslie P., Feeny, David, Lacity, Mary (2003). Value-added outsourcing at Lloyd's and BAE Systems. Knowledge Management Review, 6(4), 28-31.
    • 2002
  • Kern, Thomas, Willcocks, Leslie P., Lacity, Mary (2002). Application service provision: risk assessment and mitigation. MIS Quarterly Executive, 1(2), 113-126.
  • Willcocks, Leslie P., Kern, Thomas, Lacity, Mary (2002). Netsourcing. Prentice-Hall, Inc..
  • Willcocks, Leslie P., Lacity, Mary (2002). Survey of IT outsourcing experiences in US and UK organizations. In Tan, Felix. B (Ed.), Advanced Topics in Global Information Management (pp. 160-189). Idea Group Publishing.
    • 2001
  • Willcocks, Leslie P., Lacity, Mary (2001). Global IT outsourcing: search for business advantage. John Wiley & Sons.
    • 1998
  • Willcocks, Leslie P., Lacity, Mary (1998). Strategic sourcing of information systems. John Wiley & Sons.
    • 1996
  • Willcocks, Leslie P., Lacity, Mary, Feeny, David (1996). Sourcing information technology capability. A decision-making framework. In Earl, Michael (Ed.), Information Management: the Organizational Dimension (pp. 399-425). Oxford University Press.